RACCA CODE OF ETHICS
1. Members agree to provide the best available quality service and installation,
using trained, experienced mechanics.
2. Members agree to obey the Local and State Laws and Building Codes applicable
to our industry.
3. Members agree to assist the Association and State and Local Authorities in
the apprehension of unlicensed practitioners.
4. Members agree to compete fairly with other licensed contractors and that they
will always provide an estimate of cost, to repair or replace, to the consumer,
before proceeding with the work.
5. Members agree to use only those subcontractors who are properly licensed and
qualified to work in our industry.
6. Members agree to discourage their employees from participating in sidework or
other illegal activity as it concerns the industry.
7. Members agree to deliver the advertised products and services at the
advertised price.
8. Members agree that when cleaning, inspectional and tune-up services are
offered, they will provide a mechanic, properly trained, to perform this work.
If the mechanic has only been trained for, and is only competent to perform
preventative maintenance type work, he shall refrain from making more technical
or diagnostic decisions concerning system repair or design, including sales
proposals based on those decisions.
9. Members agree not to allow their employees to deliberately damage equipment
or knowingly make fraudulent statements concerning equipment condition for the
purpose of making a sale.
10. Members agree to always respect any lawful right to recision by the
consumer.
11. Members agree to refrain from making disparaging statements, concerning
other members, to consumers or regulatory officials. If another member fails to
act in the best interests of a consumer, or violates regualtory standards, the
incident will first be reported to the Association.
We agree that should we wish to withdraw, we will tender our resignation, in
writing, to the Board of Directors. We agree that upon our resignation, or if
our membership is terminated by the Association, we will pay all dues and
outstanding charges up to the date of our resignation or termination. Should it
become necessary for RACCA to recover outstanding dues or other charges, through
collection or legal means, we will be responsible for reasonable attorney’s fees
and court costs.
We understand that, in the event our membership is terminated by either party,
we will be required to discontinue the use of the RACCA insignia and other forms
of membership identification, in accordance with the Association By-laws. If
necessary, the Association may take any legal steps necessary to enforce these
By-Law provisions and we may be liable for legal fees.
APPLICANT’S SIGNATURE_____________________________________TITLE________________
APPLICATION DATE_________________________ EFFECTIVE DATE______________________
All applications for membership are subject to the approval of the RACCA Board
of Directors.
Dues and solicitations are not deductible as a charitable contribution, but may
be considered a business expense.