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DTSTART;TZID=America/New_York:20240118T113000
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UID:10000040-1705577400-1705582800@www.racca-florida.org
SUMMARY:Lunch and Learn – Customer Service and Relations
DESCRIPTION:Lunch and Learn – Customer Service and Relations\nWho Should Attend? \nThis class is intended for all employees up to and including Managers and Owners. \nThis class will cover topics such as: \n\nGetting new customers?…..What about keeping the ones you already have?\nFive forbidden phrases…..what not to say.\nManaging the “moments of truth”.\nDealing with angry customers and what about the complaints you never knew about?\nWhat customers expect….. the hidden cost of indifference.\n\nWhat does your employee’s appearance\, trucks\, paperwork and attitude tell the customer about your company? The class will be presented by Keane Bismarck. \nRSVP for the Lunch & Learn will be on RACCA’s Website www.racca-florida.org. You will be asked for payment in the form of a credit card. RSVP will be taken til 5:00 PM Jan. 16th. Cancellation Policy: Cancellations are taken up to Jan. 16th by noon. Cancellations after this date & no-shows are charged for the Lunch & Learn.
URL:https://www.racca-florida.org/event/lunch-and-learn-customer-service-and-relations-2024-01-18/
LOCATION:Trane Supply – Tampa\, 4720 East Adamo Drive\, Tampa\, FL\, 33605\, United States
CATEGORIES:Lunch & Learn
ORGANIZER;CN="RACCA":MAILTO:michaelracca@aol.com
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