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DTSTART;TZID=America/New_York:20251016T113000
DTEND;TZID=America/New_York:20251016T130000
DTSTAMP:20261003T220436
CREATED:20250529T153407Z
LAST-MODIFIED:20251015T204647Z
UID:10000091-1760614200-1760619600@www.racca-florida.org
SUMMARY:Lunch and Learn – Evacuation Explained & Recovery Demystified
DESCRIPTION:Lunch and Learn – Evacuation Explained & Recovery Demystified\nWho Should Attend? \nInstallation & Service Managers and their crews. \nEvacuation Explained:\nDo you have a pump or a paperweight? Make sure your tools are working for you\, and develop a firm grasp on the best practices for the evacuation of HVAC/R equipment. \nMicrons: What are they and what story does measuring them tell. \nWhat’s a proper evacuation setup looks like and why it works. \nThe gas ballast: Myths and Realities. \nLive demo: Don’t just take our word for it. \nNATE Credit # 40530-0001 \nRecovery Demystified\nHave your cake and eat it too – achieve true and complete recovery of ALL liquid and vapor faster and more efficient than ever before. \nSafety & Terminology \nCritical Tools and proper setup \nThe process itself- tips \, tricks and insight. NAVAC promises you will learn something new! \nNATE Credit # 40530-0002 \nRSVP for the Lunch & Learn will be on RACCA’s Website www.racca-florida.org. You will be asked for payment in the form of a credit card. RSVP will be taken up to 5:00 PM October 14th. Cancellation Policy: Cancellations are taken up to October 14th by 12:00pm. Cancellations after this date & no-shows are charged for the Lunch & Learn.
URL:https://www.racca-florida.org/event/lunch-and-learn-evacuation-explained-recovery-demystified-2025-10-16/
LOCATION:Victor Distributing\, 11125 49th St. North\, Clearwater\, FL\, 33762\, United States
CATEGORIES:Lunch & Learn
ORGANIZER;CN="RACCA":MAILTO:michaelracca@aol.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20250410T113000
DTEND;TZID=America/New_York:20250410T130000
DTSTAMP:20261003T220436
CREATED:20240429T155302Z
LAST-MODIFIED:20250324T201031Z
UID:10000047-1744284600-1744290000@www.racca-florida.org
SUMMARY:Lunch and Learn – Introduction to Air Conditioning
DESCRIPTION:Introduction to Air Conditioning\nDoes your Office Personnel speak Air Conditioning?\nWho Should Attend? \nReceptionists\, Office Administrators\, Dispatchers\, Cost Accounting Clerks\, Entry-Level Helpers\, Warehouse\, Parts Runners & Anyone in your organization that is New to the HVAC Industry! \nA Non-Technical Seminar Designed Exclusively for Support Personnel Employed by HVACR Contractors & Supply Houses. \nThe science of our profession explained in everyday\, easy to understand terms so our support employees understand what we do. Presented by Keane Bismarck. \nThis course will cover topics such as: \n\nHow Heat Transfers\nHow We Size Systems\nThe Effects of Insulation\nHow the Refrigerant Cycle Works\nWhat are the Main Components\nDifferent Types of Systems\n\nRSVP for the Lunch & Learn will be on RACCA’s Website www.racca-florida.org. You will be asked for payment in the form of a credit card. RSVP will be taken up 5:00 PM April 8th. Cancellation Policy: Cancellations are taken up to April 8th by noon. Cancellations after this date & no-shows are charged for the Lunch & Learn.
URL:https://www.racca-florida.org/event/lunch-and-learn-introduction-to-air-conditioning-2025-04-10/
LOCATION:Victor Distributing\, 11125 49th St. North\, Clearwater\, FL\, 33762\, United States
CATEGORIES:Lunch & Learn
ORGANIZER;CN="RACCA":MAILTO:michaelracca@aol.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20250121T113000
DTEND;TZID=America/New_York:20250121T130000
DTSTAMP:20261003T220436
CREATED:20240923T145029Z
LAST-MODIFIED:20241209T185637Z
UID:10000067-1737459000-1737464400@www.racca-florida.org
SUMMARY:Executive Lunch and Learn – Boosting Profits & Preventing Problems Through Software
DESCRIPTION:Executive Lunch and Learn – Boosting Profits & Preventing Problems Through Software\nKnowledge is power… but only when it’s applied. How can you gain more knowledge and control of your own business so you can boost profits? Software can help by making it easier to see expenses from an overview dashboard\, view trends in real time\, and spot inefficiencies within each line of business. To gain the knowledge that you need in order to make adjustments\, you might need a simple and straightforward system to view job costing\, labor trends\, unexpected expenses and more. \nTell me how well your staff communicates and I’ll tell you how profitable you are. Unnecessary return trips\, unexpected expenses\, customer no shows\, jobs not being completed\, these are all problems that communication software can help to prevent. \nStriven is a customizable software solution built by a business owner\, for business owners. The software has communication tools\, a robust reporting mechanism\, a CRM to manage customers\, work order management\, vendor management\, employee management\, a full accounting suite\, a customer portal\, but its more than an ALL IN ONE software\, it’s a system to manage and grow your business. Striven is a product of Miles IT\, founded by Chris Miles twenty-seven years ago. Miles IT Is family owned and operated\, with 500 employees generating 65 million in revenue and serving small and mid-sized businesses all over the United States. Need an IT company\, Miles IT can serve as your IT provider. \nPresented by John Fay\, representing Striven Customizable Software\nAbout John Fay: With thirty years of business experience\, John enjoys working with business owners to reduce expenses\, boost revenues and implement solutions that make life easier and\nmore prosperous. He has lived in Tampa for seventeen years and has two daughters who\nkeep him young. \n  \nRSVP for the Lunch & Learn will be on RACCA’s Website www.racca-florida.org. You will be asked for payment in the form of a credit card. RSVP will be taken up 5:00 PM January 17th. Cancellation Policy: Cancellations are taken up to January 17th by 12:00pm. Cancellations after this date & no-shows are charged for the Lunch & Learn.
URL:https://www.racca-florida.org/event/executive-lunch-and-learn-boosting-profits-preventing-problems-through-software/
LOCATION:Victor Distributing\, 11125 49th St. North\, Clearwater\, FL\, 33762\, United States
CATEGORIES:Lunch & Learn
ORGANIZER;CN="RACCA":MAILTO:michaelracca@aol.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20241214T070000
DTEND;TZID=America/New_York:20241214T100000
DTSTAMP:20261003T220436
CREATED:20240429T154825Z
LAST-MODIFIED:20240429T160936Z
UID:10000046-1734159600-1734170400@www.racca-florida.org
SUMMARY:Cars and Coffee
DESCRIPTION:
URL:https://www.racca-florida.org/event/cars-and-coffee-2024-12-14/
LOCATION:Victor Distributing\, 11125 49th St. North\, Clearwater\, FL\, 33762\, United States
CATEGORIES:Cars & Coffee
ORGANIZER;CN="RACCA":MAILTO:michaelracca@aol.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20241212T100000
DTEND;TZID=America/New_York:20241212T130000
DTSTAMP:20261003T220436
CREATED:20241125T164046Z
LAST-MODIFIED:20241125T164046Z
UID:10000071-1733997600-1734008400@www.racca-florida.org
SUMMARY:RACCA's 2024 General (Annual) Meeting
DESCRIPTION:RACCA’s 2024 General (Annual) Meeting\nThis years General Meeting will be held at Victor Distributing Company (Training Room) on December 12th from 10:00 AM til 1:00 PM. \nNote: Refreshments will be offered and seating is limited. \nGeneral Agenda\nGeneral Agenda from 10:00 AM til 11:15 AM \nWe would like to Thank Victor Distributing Company for their use of their Training Room. \n1. APPROVAL OF THE AGENDA (Motion is made than a second is made to proceed)\n2. APPROVAL OF THE MINUTES OF THE LAST MEETING (Motion is made than a second is made to proceed)\n3. REVIEW OF FINANCES by RACCA’s Secretary/Treasurer/Bookkeeper\n4. SOCIAL MEDIA / MARKETING / ACTING EXECUTIVE DIRECTOR REPORT\n5. MEMBERSHIP APPLICATION APPROVALS\n6. MEMBERSHIP TERMINATIONS\n7. COMMITTEE REPORTS\n8. ELECTION OF OFFICERS AND DIRECTORS\n9. UNFINISHED/MISCELLANEOUS BUSINESS\n10. NEW BUSINESS\n11. ADJOURN \nPre-Session Update from RSA Consulting Group\nRSA Consulting Group (FRACCA Lobbyist in Tallahassee) will do a pre-session update from 11:30 AM til 1:00 PM. \nRSA Consulting Group LLC is FRACCA Lobbyist in Tallahassee. They are a full-service consulting firm that specializes in all areas of government and legislative affairs\, community affairs\, strategic planning\, as well as media and public relations in Florida. \nEdward Briggs Vice President of Government Relations & Community Affairs will be going over the pre-session Legislative Priorities for 2025 determined by the FRACCA Board. \nRSVP for the Banquet will be on RACCA’s Website www.racca-flonda.org. You will be asked for payment in the form of a cred caro. RS will be taken vo to 5:00 PM Jan. oin. Cancellation Policy: Cancellations are taken up to Jan. 6th by noon. Cancellations after this date & no-shows are charged for the Banquet.
URL:https://www.racca-florida.org/event/raccas-2024-general-annual-meeting/
LOCATION:Victor Distributing\, 11125 49th St. North\, Clearwater\, FL\, 33762\, United States
CATEGORIES:General Meetings
ORGANIZER;CN="RACCA":MAILTO:michaelracca@aol.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20241205T113000
DTEND;TZID=America/New_York:20241205T130000
DTSTAMP:20261003T220436
CREATED:20240429T164754Z
LAST-MODIFIED:20241018T213809Z
UID:10000052-1733398200-1733403600@www.racca-florida.org
SUMMARY:Executive Lunch and Learn – Navigating Health Benefits
DESCRIPTION:Executive Lunch and Learn – Navigating\nHealth Benefits\nMatthew is the manager for Abbott Family Insurance\, and he will lead a class on navigating the insurance space ahead of Open Enrollment for Plan year 2025. \nWho Should Attend? \nThis class is intended for Owners\, Executives\, Managers & Associate Members. \nNavigating Health Insurance\n1. Various health insurance options: Group plans\, private plans\, medi-share\, and self-funded plans.\n2. Review options and ensure cost-effective benefits for your team.\n3. Equip yourself with tools to secure better rates and negotiate Workman’s Compensation costs.\n4. Avoid overwhelming decisions by seeking education and guidance. \nWe are not going to be going into specific product details\, but rather provide you with the overview needed to help you make the best decisions for your business in Plan year 2025. Open Enrollment begins on November 1st and closes on December 15th. With only a month and a half to get all of the information and make a decision\, this course will streamline that process for you! \nRSVP for the Lunch & Learn will be on RACCA’s Website www.racca-florida.org. You will be asked for payment in the form of a credit card. RSVP will be taken up 5:00 PM October 15th. Cancellation Policy: Cancellations are taken up to October 15th by 12:00pm. Cancellations after this date & no-shows are charged for the Lunch & Learn.
URL:https://www.racca-florida.org/event/executive-lunch-and-learn-navigating-health-benefits/
LOCATION:Victor Distributing\, 11125 49th St. North\, Clearwater\, FL\, 33762\, United States
CATEGORIES:Lunch & Learn
ORGANIZER;CN="RACCA":MAILTO:michaelracca@aol.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20240418T113000
DTEND;TZID=America/New_York:20240418T130000
DTSTAMP:20261003T220436
CREATED:20231228T045856Z
LAST-MODIFIED:20231228T051032Z
UID:10000039-1713439800-1713445200@www.racca-florida.org
SUMMARY:Lunch and Learn – Introduction to Surge & Over/Under Voltage
DESCRIPTION:Lunch and Learn – Introduction to Surge & Over/Under Voltage\nDoes your Sales Department\, Estimators & Service Techs Understand Surge & Over/Under Protection & their Applications? As an Owner; do you have your staff recommending Surge Protection & Over/Under Protection on every job they go on. Lightning season is coming!!!!\nWho Should Attend? \nOwners\, Estimators\, Salespeople\, Service Managers\, Service Techs\, Installation People\, and Whoever in your Organization that would be involved with recommending Surge & Over/Under Voltage Protection to your customers! \nThis class will go over Surge Protection\, Surge Protection Application\, Types of Surge Protection\, Voltage Monitoring & Understanding Over/Under Voltage. \nThe class will be presented by Fred Kreusch the Vice President of Able Power Products a Manufacturer in Clearwater Florida along with Dan Moody President of Target Sales. \nRSVP for the Lunch & Learn will be on RACCA’s Website www.racca-florida.org. You will be asked for payment in the form of a credit card. RSVP will be taken up 5:00 PM April 16th. Cancellation Policy: Cancellations are taken up to April 16h by noon. Cancellations after this date & no-shows are charged for the Lunch & Learn.
URL:https://www.racca-florida.org/event/lunch-and-learn-introduction-to-surge-over-under-voltage-2024-04-18/
LOCATION:Victor Distributing\, 11125 49th St. North\, Clearwater\, FL\, 33762\, United States
CATEGORIES:Lunch & Learn
ORGANIZER;CN="RACCA":MAILTO:michaelracca@aol.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20240215T113000
DTEND;TZID=America/New_York:20240215T130000
DTSTAMP:20261003T220436
CREATED:20231228T043233Z
LAST-MODIFIED:20231228T050826Z
UID:10000036-1707996600-1708002000@www.racca-florida.org
SUMMARY:Lunch and Learn – Evaluating Performance and Quality in Your Workforce
DESCRIPTION:Evaluating Performance and Quality in Your Workforce\nTired of the generic ” one size fits all ” approach to evaluating people? Don’t feel comfortable critiquing an employee’s performance? Concerned that your current system isn’t working or you have no system at all?\nCourse Goal: \nTo help Managers and Supervisors develop their own specific employee evaluation systems that are unique to their requirements and Firm’s needs. \nPARTICIPANTS WILL LEARN HOW EASY IT IS TO CUSTOMIZE A SYSTEM THAT IS COMFORTABLE FOR BOTH THE EMPLOYEE AND THE EVALUATOR. \nThis could become your most important employee communication tool. Everyone wants to know how they are doing and how they can get better ($). Presented by Keane Bismarck. \nThis course will cover topics such as: \n\nWhy evaluations are necessary\nTypes of evaluations\nEvaluation development\nCommunicating the results\n\nRSVP for the Lunch & Learn will be on RACCA’s Website www.racca-florida.org. You will be asked for payment in the form of a credit card. RSVP will be taken up 5:00 PM Feb.13th. Cancellation Policy: Cancellations are taken up to Feb.13th by noon. Cancellations after this date & no-shows are charged for the Lunch & Learn.
URL:https://www.racca-florida.org/event/lunch-and-learn-evaluating-performance-and-quality-in-your-workforce-2024-02-15/
LOCATION:Victor Distributing\, 11125 49th St. North\, Clearwater\, FL\, 33762\, United States
CATEGORIES:Lunch & Learn
ORGANIZER;CN="RACCA":MAILTO:michaelracca@aol.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20240208T113000
DTEND;TZID=America/New_York:20240208T130000
DTSTAMP:20261003T220436
CREATED:20230424T205633Z
LAST-MODIFIED:20240207T134243Z
UID:10000014-1707391800-1707397200@www.racca-florida.org
SUMMARY:Lunch and Learn – Mini-Split Best Practices Training Class
DESCRIPTION:Mini-Split Best Practices Training Class\nDoes your Sales Department and Estimators understand how to size a Mini-System using Best Practices? When your installation crew goes out and installs a Mini-Split are they wiring\, piping\, and charging the Mini-Split System using Best Practices? If not\, this is the class for them.\nWho Should Attend? \nOwners\, Estimators\, Salespeople\, Service Managers\, Installation People\, Service Techs and whomever in your Organization that would be involved with recommending or installing a Mini-Split System. \nThis class is designed to discuss the Best Practices and Tools you will need to have a quality installation of a Mini-Split system\, no matter the brand. We will be reviewing product selection\, proper sizing of single-zone and multi-zone applications\, condensate management\, as well as proper piping\, wiring\, and charging of Mini-Split systems. \nThis class will be presented by Dan Moody\, President of Target Sales. \nRSVP for the Lunch & Learn will be on RACCA’s Website www.racca-florida.org. You will be asked for payment in the form of a credit card. RSVP will be taken up 5:00 PM March 19th. Cancellation Policy: Cancellations are taken up to March 19th by noon. Cancellations after this date & no-shows are charged for the Lunch & Learn.
URL:https://www.racca-florida.org/event/lunch-and-learn-mini-split-best-practices-training-class/
LOCATION:Victor Distributing\, 11125 49th St. North\, Clearwater\, FL\, 33762\, United States
CATEGORIES:Lunch & Learn
ORGANIZER;CN="RACCA":MAILTO:michaelracca@aol.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20231116T113000
DTEND;TZID=America/New_York:20231116T130000
DTSTAMP:20261003T220436
CREATED:20230925T153110Z
LAST-MODIFIED:20230925T153110Z
UID:10000031-1700134200-1700139600@www.racca-florida.org
SUMMARY:Lunch and Learn – Brazing Fundamentals
DESCRIPTION:Brazing Fundamentals\nAre your technicians well-informed on the latest in brazing developments?\nWho Should Attend? \nInstallers and Service Technicians. \nThis class will cover topics such as: \n\nBrazing Terminology & Definitions\nThe Six Fundamentals of Brazing\nBase Metals – Copper\, Aluminum\, Brass\, Steel & Stainless Steel\nChoosing the Appropriate Filler Metal & Flux\nTorch Safety – Oxy & Air Acetylene\nHands-On Torch Brazing Demo & Training if weather permits\n\nLucas Milhaupt is one of North America’s oldest and largest suppliers of brazing and soldering filler metals. They have developed and patented many of the filler metals used by various industries today. For thousands of companies around the world\, they supply the brazing and soldering consumables that produce billions of successful joints every year. \nThe class will be presented by Bob Cristan Trainer for Lucas-Milhaupt. Bob has 35 years of experience as a refrigeration technician installing & servicing commercial refrigeration equipment. Tim Roberts with Cain Sales (Local Lucas-Milhaupt Rep.) will be assisting Bob. \nRSVP for the Lunch & Learn will be on RACCA’s Website www.racca-florida.org. You will be asked for payment in the form of a credit card. RSVP will be taken up 5:00 PM November 14th. Cancellation Policy: Cancellations are taken up to November 14th by noon. Cancellations after this date & no-shows are charged for the Lunch & Learn.
URL:https://www.racca-florida.org/event/lunch-and-learn-brazing-fundamentals-2023-11-16/
LOCATION:Victor Distributing\, 11125 49th St. North\, Clearwater\, FL\, 33762\, United States
CATEGORIES:Lunch & Learn
ORGANIZER;CN="RACCA":MAILTO:michaelracca@aol.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20231111T070000
DTEND;TZID=America/New_York:20231111T090000
DTSTAMP:20261003T220436
CREATED:20230615T172430Z
LAST-MODIFIED:20230615T172430Z
UID:10000018-1699686000-1699693200@www.racca-florida.org
SUMMARY:Cars and Coffee
DESCRIPTION:
URL:https://www.racca-florida.org/event/cars-and-coffee-2023-11-11/
LOCATION:Victor Distributing\, 11125 49th St. North\, Clearwater\, FL\, 33762\, United States
CATEGORIES:Cars & Coffee
ORGANIZER;CN="RACCA":MAILTO:michaelracca@aol.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20231109T113000
DTEND;TZID=America/New_York:20231109T130000
DTSTAMP:20261003T220436
CREATED:20230725T222921Z
LAST-MODIFIED:20230725T224109Z
UID:10000026-1699529400-1699534800@www.racca-florida.org
SUMMARY:Lunch and Learn – Evacuation Best Practices
DESCRIPTION:Evacuation Best Practices\nEvacuation is critical to ensure the reliability of any Air Conditioning & Refrigeration System. Using Evacuation Best Practices will save you time and cut down on call backs.\nWho Should Attend? \nOwners\, Estimators\, Salespeople\, Service Managers\, Installation Crews\, and Service Techs. \nThis class will cover topics such as: \n\nWhen and why is it important to change your vacuum pump oil (do you have a procedure for testing oil quality?)\nWhich Core Tool Remover should I use (is your designed for evacuation purposes with multiport connection or just for charging and removing cores?)\nHow to properly use a Micron Gauge (why doesn’t my micron gauge reading stay steady when I turn off my vacuum pump?)\nThe importance of choosing the proper hoses for evacuation (what makes a vacuum hose different from a charging hose?)\n\nThis class will be presented by David Waugh\, Vice President of Target Sales. \nRSVP for the Lunch & Learn will be on RACCA’s Website www.racca-florida.org. You will be asked for payment in the form of a credit card. RSVP will be taken up 5:00 PM November 7th. Cancellation Policy: Cancellations are taken up to November 7th by noon. Cancellations after this date & no-shows are charged for the Lunch & Learn.
URL:https://www.racca-florida.org/event/lunch-and-learn-evacuation-best-practices-2023-11-09/
LOCATION:Victor Distributing\, 11125 49th St. North\, Clearwater\, FL\, 33762\, United States
CATEGORIES:Lunch & Learn
ORGANIZER;CN="RACCA":MAILTO:michaelracca@aol.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20231019T113000
DTEND;TZID=America/New_York:20231019T130000
DTSTAMP:20261003T220436
CREATED:20230725T221451Z
LAST-MODIFIED:20230725T224639Z
UID:10000025-1697715000-1697720400@www.racca-florida.org
SUMMARY:Lunch and Learn – IAQ 101 Training Class
DESCRIPTION:IAQ 101 Training Class\nThis class is designed to discuss the many different offerings and technologies in the IAQ space today as well as what the future of IAQ may look like. We’ll review applications for Passive vs. Active Technologies\, Ionization\, Filtration\, UV as well as Dehumidification.\nWho Should Attend? \nOwners\, Estimators\, Salespeople\, Service Managers\, Installation People\, Service Techs and whomever in your Organization that would be involved with recommending IAQ products. \nThis class will be presented by Ryan Charles\, Product Specialist of Target Sales. \nRSVP for the Lunch & Learn will be on RACCA’s Website www.racca-florida.org. You will be asked for payment in the form of a credit card. RSVP will be taken up 5:00 PM October 17th. Cancellation Policy: Cancellations are taken up to October 17th by noon. Cancellations after this date & no-shows are charged for the Lunch & Learn.
URL:https://www.racca-florida.org/event/lunch-and-learn-iaq-101-training-class-2023-10-19/
LOCATION:Victor Distributing\, 11125 49th St. North\, Clearwater\, FL\, 33762\, United States
CATEGORIES:Lunch & Learn
ORGANIZER;CN="RACCA":MAILTO:michaelracca@aol.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20231014T070000
DTEND;TZID=America/New_York:20231014T090000
DTSTAMP:20261003T220436
CREATED:20230615T172104Z
LAST-MODIFIED:20230615T172358Z
UID:10000017-1697266800-1697274000@www.racca-florida.org
SUMMARY:Cars and Coffee
DESCRIPTION:
URL:https://www.racca-florida.org/event/cars-and-coffee-2023-10-14/
LOCATION:Victor Distributing\, 11125 49th St. North\, Clearwater\, FL\, 33762\, United States
CATEGORIES:Cars & Coffee
ORGANIZER;CN="RACCA":MAILTO:michaelracca@aol.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20230914T113000
DTEND;TZID=America/New_York:20230914T130000
DTSTAMP:20261003T220436
CREATED:20230616T174018Z
LAST-MODIFIED:20230616T174038Z
UID:10000020-1694691000-1694696400@www.racca-florida.org
SUMMARY:Lunch and Learn – Customer Service and Relations
DESCRIPTION:Customer Service and Relations\nWhat does your employee’s appearance\, trucks\, paperwork and attitude tell the customer about your company? The class will be presented by Keane Bismarck of RACCA’s Apprenticeship Program.\nWho Should Attend? \nThis class is intended for all employees up to and including Managers and Owners. \nThis class will cover topics such as: \n\nGetting new customers?…..What about keeping the ones you already have?\nFive forbidden phrases…..what not to say.\nManaging the “moments of truth”.\nDealing with angry customers and what about the complaints you never knew about?\nWhat customers expect….. the hidden cost of indifference.\n\nThis class will be presented by Keane Bismarck of RACCA’s Apprenticeship Program. \nRSVP for the Lunch & Learn will be on RACCA’s Website www.racca-florida.org. You will be asked for payment in the form of a credit card. RSVP will be taken up 5:00 PM Sept 12th. Cancellation Policy: Cancellations are taken up to Sept.12th by noon. Cancellations after this date & no-shows are charged for the Lunch & Learn.
URL:https://www.racca-florida.org/event/lunch-and-learn-customer-service-and-relations-2023-09-14/
LOCATION:Victor Distributing\, 11125 49th St. North\, Clearwater\, FL\, 33762\, United States
CATEGORIES:Lunch & Learn
ORGANIZER;CN="RACCA":MAILTO:michaelracca@aol.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20230909T070000
DTEND;TZID=America/New_York:20230909T090000
DTSTAMP:20261003T220436
CREATED:20230615T171306Z
LAST-MODIFIED:20230615T171906Z
UID:10000016-1694242800-1694250000@www.racca-florida.org
SUMMARY:Cars and Coffee
DESCRIPTION:
URL:https://www.racca-florida.org/event/cars-and-coffee-2023-09-09/
LOCATION:Victor Distributing\, 11125 49th St. North\, Clearwater\, FL\, 33762\, United States
CATEGORIES:Cars & Coffee
ORGANIZER;CN="RACCA":MAILTO:michaelracca@aol.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20230209T113000
DTEND;TZID=America/New_York:20230209T130000
DTSTAMP:20261003T220436
CREATED:20230117T200741Z
LAST-MODIFIED:20230123T203708Z
UID:10000005-1675942200-1675947600@www.racca-florida.org
SUMMARY:Lunch and Learn – Intro to A/C
DESCRIPTION:Introduction to Air Conditioning\nDoes your Office Personnel speak Air Conditioning?\nWho Should Attend?\nReceptionists\, Office Administrators\, Dispatchers\, Cost Accounting Clerks\, Entry-Level Helpers\, Warehouse\, Parts Runners & Anyone in your organization that is New to the HVAC Industry! \nA Non-Technical Seminar Designed Exclusively for Support Personnel Employed by HVACR Contractors & Supply Houses \nThe science of our profession explained in everyday\, easy to understand terms so our support employees understand what we do.\nPresented by Keane Bismarck \nTopics Covered Will Include: \n\nHow Heat Transfers\nHow We Size Systems\nThe Effects of Insulation\nHow the Refrigerant Cycle Works\nWhat are the Main Components\nDifferent Types of Systems\n\nRSVP for the Lunch & Learn will be on RACCA’s Website www.racca-florida.org. You will be asked for payment in the form of a credit card. RSVP will be taken up 5:00 PM Feb. 7th. Cancellation Policy: Cancellations are taken up to Feb. 7th by noon. Cancellations after this date & no-shows are charged for the Lunch & Learn.
URL:https://www.racca-florida.org/event/lunch-and-learn-intro-to-a-c/
LOCATION:Victor Distributing\, 11125 49th St. North\, Clearwater\, FL\, 33762\, United States
CATEGORIES:Lunch & Learn
ORGANIZER;CN="RACCA":MAILTO:michaelracca@aol.com
END:VEVENT
END:VCALENDAR